FAQs
Have a Question? We got you covered.
Design FAQs
Select your garment, submit your design, and you have your own custom clothing!
It's fast and easy! Simply browse our catalog of products and select your garment style, size and color. Upload your photo or design into our Design Studio and add text or choose from our library of thousands of pre-made clip art and templates and let your imagination run wild! Customize the shirt that will be the envy of all your friends! Remember, WE PRINT WHAT YOU SUBMIT so please, before placing your order, check and double check your design for spelling, punctuation and or grammar errors!
We reserve the right to decline any custom design that we deem to be a copyright infringement, offensive, sexually explicit, pornography, exploitive, or otherwise inappropriate.
We can print your design on almost anything! Please refer to our catalog on the products page for the full selection of garments, styles and brands that we can customize for you!
You want to keep your custom designs private? No problem! We keep all of our customers' designs private, and only the submitting customer may purchase an item with that design, unless the customer requests that the design be offered for others. So, don't worry, you can be as unique as you want to be! (Note: We are not responsible for verifying the authenticity of your design and do not guarantee that designs submitted by others or those created by The Shirt Guy designers will not resemble your design.)
It depends on the quantity and the availability of the garments ordered. Most custom shirts (100 or less) can usually be ready for delivery in 8-10 business days once your order is placed. Silk screen printing for larger orders is normally 10-14 business days depending on quantity. Need your order faster? We offer RUSH ORDER printing for an additional fee. Give us a call for pricing!
Upon written request we will adjust, edit or fine tune your submitted artwork for no additional charge, but WE PRINT WHAT YOU SUBMIT so we are not responsible for errors in spelling, punctuation and or grammar. There are charges for screen production when silk screen printing your garments. These charges are a one-time fee ($15.00 per color, per screen) and we will gladly store the screens, upon request, for future use with no additional charges for re-use.
Pricing depends on the quantity that you request and the number of locations on the garment that we print. For example, smaller orders (12 items or less) are typically priced in the $15 range for a standard t-shirt, printed on one side, and $20 for front and back prints. Larger orders using the silk screen printing process can start in the $5.00 price range depending on the number of colors in your design. Quantity discounts are automatically added and adjusted at checkout, so the more you buy, the more you save!
Let us know of any problems you may have by using the form in the Contact Us page. We will investigate any issues or concerns you may have and if we made an error, we will do our best to make things right to your complete satisfaction.
Most orders will be processed within 1-2 business days of placement order. Depending on the availability of items ordered, your order will be printed in 8-10 business days.
Shipping FAQs
Most orders will be processed within 1-2 business days of placement order. Depending on the availability of items ordered, your order will be printed in 8-10 business days.
Most orders ship out in 8-10 business days.
We offer UPS Next Day Air and UPS 2nd Day Air for your convenience for an additional cost.
All UPS services provide tracking numbers which will be sent to you via email when your order ships.
Our shipping rates are based on your location,the weight of your package,and the shipping method (ground, air) that you request. All orders are shipped from our retail location,The Shirt Guy 3501 Harlem Road Buffalo, NY 14225. Local orders can be picked up FREE from our retail store. Discounted shipping may be available on large or bulk orders to be determined by The Shirt Guy shipping department.